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FAQs

How can I place an order?

  1. You can place your order here on NYCDessertDelivery.com or call 833-4 ICE CREAM (833-442-3273).
  2. If you're in Brooklyn, NY you may be able to order on GrubHub or DoorDash and it will be hand delivered to you in about an hour. By the way, cookies and brownies are baked when you place your order.

Do you have vegan & gluten free options?

Good question, you can find gluten free cookies right here.

When will my order ship?

Most orders are shipped within 1 business day via USPS Priority right after you place your order.

Does NYCDessertDelivery.com ship outside of the United States?

Yes, orders are shipped via USPS Priority right after you place your order.

How can I contact customer service?

Please email us at info@NYCDessertDelivery.com.

Refund Policy

NYCDessertDelivery.com does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods. If the product is defective or not as described, it may only be returned within 72 hours of the timestamp on our shipping provider's Proof of Delivery by submitting a request to our customer service department at info@NYCDessertDelivery.com. Once approved, a Return Merchandise Authorization number will be produced to return solely unused product to our facility.

We are not responsible for damages or delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping or address information collected by the customer, or mistakes on the part of our shipping partners' employees. Therefore, we are not able to offer refunds for those reasons.